Question 1

How quickly can you fix my motor failure?

Accepted Answer

For motor failures, we typically respond within 1-2 hours for emergency calls and same-day for scheduled appointments. Our service vehicles are fully stocked with common opener parts, so most motor issues can be resolved in a single visit. If the motor needs complete replacement, we carry popular brands like LiftMaster, Chamberlain, and Genie, and can often complete the installation the same day. For commercial properties or specialized openers, replacement may take 24-48 hours if we need to order specific parts.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Motor failure in garage doors can be caused by several factors. The most common causes include: 1) Age and wear - most opener motors last 10-15 years with regular use. 2) Power surges from lightning or electrical issues can damage motor circuitry. 3) Overheating from excessive use or poor ventilation. 4) Stripped gears from forcing the door open/closed or lack of lubrication. 5) Capacitor failure, which prevents the motor from starting. 6) Faulty wiring or connections that degrade over time. 7) Operating an unbalanced door puts extra strain on the motor. Regular maintenance can catch most of these issues early and extend your motor's life.

Question 3

Do you offer financing for new wood door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations, including wood doors. We understand that a premium wood garage door is a significant investment, and we want to make it accessible to all homeowners. Our financing options include: 0% interest for 12 months on qualifying purchases, extended payment plans up to 60 months, quick approval process with same-day decisions, and no prepayment penalties. We partner with reputable financing companies to offer competitive rates. Contact us for a free estimate and we'll discuss financing options that fit your budget.

Question 4

How often should I have my garage door serviced?

Accepted Answer

We recommend having your garage door professionally serviced at least once a year. However, if you use your garage door more frequently (4+ times daily), or if you live in an area with extreme weather conditions like the High Country, twice-yearly maintenance is ideal. Regular maintenance includes lubricating all moving parts, checking spring tension and balance, inspecting cables and rollers for wear, testing safety sensors, and tightening hardware. This preventive care can extend your door's lifespan by years and prevent costly emergency repairs.

Question 5

What's included in your 5-year warranty?

Accepted Answer

Our 5-year warranty covers all parts and labor for work we perform. This includes: spring replacements, cable repairs, opener installations, and new door installations. If any component we installed or repaired fails within 5 years due to workmanship or defects, we'll fix it at no charge. The warranty also includes a money-back guarantee on parts and labor if you're not completely satisfied. Manufacturer warranties on doors and openers may extend beyond our 5-year coverage. Wear items like weather seals and batteries are covered for 1 year.

Question 6

Do you provide emergency services on holidays?

Accepted Answer

Yes, we provide 24/7 emergency service including all holidays. We understand that garage door emergencies don't follow a convenient schedule. Whether your door is stuck open on Christmas morning or won't close on a Sunday night, we're available. Emergency calls on holidays are handled the same as regular emergency calls - there's no extra charge for the emergency service call itself, though standard emergency rates apply. Our goal is to ensure your home is secure and your vehicles accessible, no matter when problems occur.

Question 7

Can you match my existing garage door panels?

Accepted Answer

In most cases, yes. If you have damage to one or a few panels, we can often match the style, color, and material of your existing door. We carry replacement panels for most major manufacturers and can order custom matches for less common doors. However, if your door is very old or from a discontinued line, a perfect match may not be possible. In these cases, we'll discuss your options, which may include replacing all panels for uniformity or upgrading to a new door. We'll always provide an honest assessment and the best solutions for your situation.

Question 8

What brands of garage doors do you install?

Accepted Answer

We're authorized dealers and installers for major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, and Northwest Door. For openers, we work with LiftMaster, Chamberlain, Genie, and more. We can also source specialty and custom doors from various manufacturers. Each brand has its strengths - some excel in insulation value, others in design options, and some in budget-friendly durability. During your free consultation, we'll help you choose the brand and model that best fits your needs, style preferences, and budget.

Question 9

How long does a new garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours, including removal of the old door, installation of the new door and hardware, and testing. More complex installations, such as custom wood doors, doors with windows, or installations requiring structural modifications, may take 5-8 hours or require a second visit. We schedule installations in dedicated time blocks to ensure your project gets our full attention. We'll provide a time estimate during your consultation based on your specific installation requirements.

Question 10

Are your technicians licensed and insured?

Accepted Answer

Yes, absolutely. All our technicians are fully licensed, bonded, and insured. We're also IDA (International Door Association) certified and brand-authorized by major manufacturers. Each technician undergoes extensive training and continuing education to stay current with the latest garage door technologies and safety standards. Our insurance coverage protects you against any liability during service calls. You can have complete peace of mind knowing that trained professionals are working on your property.

Frequently Asked Questions

Still Have Questions?